FAQ

What is a COVID-19 PCR test?

A COVID-19 PCR test is a genetic test which detects SARS-CoV-2 genetic material in sample materials e.g. gargling solutions.

How do I activate my self-sampling kit?

To do this, log into your customer account once you’ve received your sampling kit. Then click on ‘Show all tests’ and ‘Activate test’. Follow the instructions from here.

How do I get my test results?

As soon as your sample has been analysed and the results made available, you’ll receive an email notification and a code by text message. Use this to view and unlock your results.

How quick is the COVID-19 test?

Once our laboratory has received your sample, the results are generated within approx. 24 hours.

Where can I find instructions?

If your sampling kit is missing the instruction manual, you can download this here at >>Instructions<<

Why do I receive the SMS with the code to activate the PDF multiple times?

Every time the PDF is accessed online, we will send you a new code to access it safely. If this happens unintentionally, e.g. due to an old browser window in the background or an update of all tabs in the browser (on some devices this is triggered automatically after a few hours), this can be prevented simply by closing the tab and / or window.

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