Shipping information

Delivery next day

Once an order has been successfully placed, your coronavirus sampling kit is provided via our logistics partner, UPS within 24 hours, provided the order was placed before 3 p.m. We deliver Monday to Friday. Orders placed on a Monday can encounter delays due to higher volumes over the weekend. We deliver to the address provided at payment. Shipping costs are included in the cost of the test.

Delivery does not take place on public holidays.

Booking sample collection

We recommend that you book the return shipment of your sample close to the time of collection. Please order the collection no later than 11 a.m. so that your sample can be collected by 6 p.m. on the same day. You can order the collection either online or by phone.

Online collection

  1. Please open the website: empowerdx.eu/pickup
  2. Shipping label questions: please enter the 18-digit tracking code (1ZV250A9XXXXXXXX) for your return without spaces and commas. You can read this from your UPS return shipping label.
  3. Pickup Information and Location: Follow the instructions and fill in all fields marked with *.
  4. Service and Package Information: Please enter the following information here:

     Total package weight: 1kg

     UPS National Service Options: UPS Express®.

 5. At last choose your pickup date and time

    In the next step, check your information and complete the booking.

    Phone pickup

    Alternatively, you can request a UPS pickup by calling 01806 882 663. (A drop-off at the nearest UPS drop-off point is also possible at any time).

    There will be no pickup on holidays and weekends.

    Same day shipping and pickup

    In some regions, we offer same-day delivery and pickup by courier (for orders placed Monday through Friday by 12p.m.). We only offer this option in select zip code areas. You can either check availability on the product page and/or select it later in the ordering process.

    Orders placed by 12 p.m. will be delivered to you the same day by 2pm. Your sample will be picked up again the same day between 3 and 4:30 p.m. This will allow us to analyze your sample in our lab the following day.

    Please note that we will charge you higher out-of-pocket expenses for shipping and collection for this option.

    Important information

    There may be a delay before holidays due to increased shipping volume.

    Offer is valid only as long as our test capacity is available.

    If you missed the UPS driver, please contact us.

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