Refund policy

Right of withdrawal

You are entitled to withdraw from this contract within 14 days without stating any reasons.

The withdraw period will expire after 14 days from the date of the conclusion of the contract.

In order to exercise your right of withdrawal, you must inform us

(Eurofins LifeCodexx GmbH, Line-Eid-Str. 3, 78467 Konstanz, Germany, +49 (0)89 / 78 79 79 34, of your decision to withdraw from this contract by means of an unequivocal declaration (e.g. a letter sent by mail, a telefax or email). You may use the model withdrawal form included below, but this is not mandatory.

In order to comply with the withdrawal period, it is be sufficient to send the notification regarding the exercise of the right of withdraw prior to the expiry of the withdrawal period.

Consequences of the Withdrawal

If you withdraw from this contract, we shall repay to you all payments that we have received from you including the delivery costs (except the additional costs resulting from the selection of a different type of delivery than the most economic standard delivery provided by us) without delay and at the latest within 14 days from the date at which we have received the notification of your withdrawal from this contract. For the repayment, we will use the same payment method as the one that you have used in the original transaction unless expressly otherwise agreed with you; in no event you will be charged any fees on the occasion of that repayment.

We may refuse to make the repayment until we have received the return delivery of the goods or until you have proved that you have returned the goods (whichever occurs earlier).

You shall return or hand over to us the goods without delay and in any case at the latest within 14 days from the date at which you have notified us of the withdrawal from this contract. You have complied with the time limit if you send the goods prior to the expiry of the period of 14 days.

You shall bear the direct costs of returning the goods.

You must pay for any possible loss in value of the goods only if this loss in value is attributable to handling the goods in a manner that is not necessary for examining the quality, features and function of the goods.

If you have requested that the performance of the services shall commence during the withdrawal period, you shall pay an appropriate amount to us that corresponds to the share of the services already performed until the time at which you notify us of the exercise of the right of withdrawal regarding this contract compared to the overall scope of the services provided for in the contract.

Exclusion of the Right of Withdrawal

The right to withdraw shall not exist in the case of contracts governing the delivery of sealed goods that are not suitable for a return due to health protection or hygiene reasons once their sealing has been removed after the delivery.

Expiration of the Right of Withdrawal

In the case of a contract on the performance of services, the right of withdrawal shall expire also if the contractor has completely performed the service and has started to perform the service only after the consumer has expressly consented thereto and at the same time has confirmed being aware of the fact that he, the consumer, will lose the right of withdrawal upon the complete performance of the contract by the contractor. If the contract has been concluded outside of business premises, the consumer’s consent must have been submitted on a durable data storage device.

Model Withdrawal Form

(If you would like to withdraw from this contract, please fill in this form and return it to us.)

To Eurofins LifeCodexx GmbH, Line-Eid-Str. 3, 78467 Konstanz, Germany,

I/we (*) hereby withdraw from the contract concluded by me/us (*) regarding the purchase of the following goods (*) / the performance of the following service (*)

Ordered on (*) / received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in the case of postal communication)


(*) Delete as applicable.